Lily Lane Flowers – Terms & Conditions and Privacy Policy

Last Updated: 07/04/2025

1. Business Overview

Lily Lane Flowers is a flower shop located at 41, First Floor, Highlevel Plaza, Nugegoda, Sri Lanka. We offer fresh and artificial flower arrangements, decorations, and event services including weddings. Our eCommerce store allows customers to browse and purchase products online.

2. Services Offered

Products: Fresh and artificial flowers
Custom Orders: Available via phone call
Events & Weddings: Booking and inquiries via call only
Delivery: Only available for areas listed on our website (within Sri Lanka)
Payments Accepted: Cash, bank deposit, and card payments

3. Order Policy

Eligibility: Only registered users can place orders.
Order Modification: Users may edit account details from their profile.
Delivery Timing: We deliver within the time frame selected by the customer during checkout.
Delivery Charges: Vary by location and are calculated during checkout.

4. Cancellations & Returns

Cancellations: Allowed only while the order status is “pending”. Customers must call to cancel.
Returns: Accepted upon contacting our customer service team. Eligibility and conditions may vary depending on the product.

5. Custom Arrangements & Events

Custom Flower Designs: Customers can call us directly to place special custom orders.
Weddings & Event Services: These are handled separately from our online store. Please call for details.

6. Privacy Policy

User Data Collection: We collect user data for the purpose of account management and order fulfillment.
Sensitive Information: We do not collect or store sensitive payment information (like full card numbers or passwords).
Data Sharing: We do not share any user data with third parties without the user’s consent.
Location Data: Collected at checkout to help users select delivery locations more easily.

7. Cookies

We may use cookies to enhance your browsing experience. These cookies help us remember your preferences and improve site functionality. No personally identifiable information is stored in cookies.

8. Changes to Terms

Lily Lane Flowers reserves the right to modify these Terms & Conditions and Privacy Policy at any time. Customers will be notified of significant changes.

9. Contact Information

For inquiries, cancellations, or support:

Phone: 0705259994
Email: lilylane.flowers.lk@gmail.com
Address: 41, First Floor, Highlevel Plaza, Nugegoda, Sri Lanka

Thank you for choosing Lily Lane Flowers!